Protecting your personal information and privacy at Goodbet is our top priority. This Privacy Policy clearly explains what data we collect, why we retain it, and the steps we take to keep it safe.
Summary: Goodbet does not sell your personal data to third parties. Your data is used solely to provide services, ensure security, and meet legal obligations.
This Privacy Policy applies to the Goodbet platform (goodbet.wine) and all associated services. It takes effect whenever you visit the Goodbet website, create an account, or use the mobile app.
Goodbet operates in compliance with international data protection laws and the General Data Protection Regulation (GDPR). We believe that every user's data belongs to them, and protecting it is our responsibility.
Goodbet collects various types of information from different sources. Below is a detailed breakdown of what data is collected and how.
| Data Type | Example | Methods of Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Registration form, KYC verification |
| Contact Information | Email address, phone number, mailing address | Account creation, profile updates |
| Financial Information | Mobile banking number, transaction history | Payment Processing |
| Usage Data | Betting history, game activity, login times | Collected automatically from the platform |
| Device Information | IP address, browser type, operating system | Cookies & Log Files |
Important: Goodbet never stores your full card number, CVV, or bank password. All payment details are processed directly through the payment gateway.
Goodbet uses your data only for specific, legitimate purposes. We never use data beyond what is necessary.
Marketing Communications: If you no longer wish to receive promotional emails or SMS from Goodbet, you can opt out at any time via your account settings or by emailing support@goodbet.wine.
Goodbet never sells your personal data or shares it with third parties without your consent. However, there are limited circumstances under which information may be shared, as outlined below.
When data is shared with third parties, strict Data Processing Agreements (DPAs) are in place to ensure your information is used only for the specified purpose.
The Goodbet website and app use cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions, security, platform functionality | Until session ends |
| Performance Cookies | Measuring page load speed, error detection | 30 Days |
| Functional Cookies | Remembering language preferences and theme settings | 1 Year |
| Analytics Cookies | User behaviour analysis, traffic measurement | 90 Days |
You can manage cookies through your browser settings. However, disabling essential cookies may prevent certain key features of the platform from working correctly.
Goodbet uses industry-leading security measures to protect your data, and our security infrastructure is continuously updated.
Retention Period: Data may be retained for up to 5 years while your account is active and after closure, as required by law.
In the Event of a Data Breach: In the event of a security breach, Goodbet will notify affected users by email within 72 hours and take appropriate action.
As a Goodbet user, you have several important rights over your own data. Contact us to exercise any of these rights.
You can find out at any time what data Goodbet holds about you and how it is being used.
To correct inaccurate or incomplete information, submit a request directly through your Profile Settings or contact Support.
In certain circumstances, you may request that your personal data be deleted.
You can request that we stop using your data for specific purposes.
You can request a download of your data in a machine-readable format.
You may object to your data being used for marketing or profiling purposes.
To exercise any of the rights listed above, please support@goodbet.wine. We typically respond within 30 days.
Goodbet is strictly prohibited for anyone under the age of 18. We do not knowingly collect or process personal data from minors.
Goodbet reserves the right to update this Privacy Policy as needed. Any changes will follow the process outlined below.
If you have any questions, concerns, or complaints regarding this Privacy Policy, please reach out directly to our data protection team.
Please Note: Goodbet will never ask for your password or full payment details via email. If you receive any such email, please notify our support team immediately.
Support chat messages are retained to improve service quality and for dispute resolution. Personal conversations are never analyzed or shared with third parties.
No. Your betting history is entirely private and can only be viewed by you and authorised Goodbet staff. This information is never shared with any other party unless required for a legal investigation.
After account closure, certain data may be retained for up to 5 years to meet legal and regulatory requirements. Once that period ends, all data is permanently deleted.
Goodbet's security systems detect user location using a range of technical methods. This is necessary to prevent fraud and comply with licensing restrictions. Accessing the platform via VPN in regions where the service is restricted constitutes a violation of our Terms of Service.
Summary: Goodbet's Privacy Policy is fully transparent and user-centered. We believe your data belongs to you, and protecting it is our greatest responsibility.
Our security infrastructure and commitment to privacy let you play with complete peace of mind.
All data transmissions are encrypted with 256-bit SSL, keeping your personal and financial information fully secure.
Logging in requires both your password and a mobile OTP, preventing unauthorized access to your account.
Your data is stored in ISO 27001-certified data centers with the highest physical and digital security standards.
The identity verification process ensures only legitimate users gain access and helps prevent fraud.
Goodbet never sells your personal data to third parties. This is a core principle we stand by.
External cybersecurity experts regularly audit our systems to identify and address vulnerabilities.